Disclaimer/Privacy Policy for Reign and Water, owned by Naomi Simon
Reign and Water, owned by Naomi Simon, is committed to protecting your privacy while offering exceptional service. All personal information we collect is handled in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679. If you have any questions or concerns regarding how we use your personal data, please don't hesitate to contact us.
This privacy policy outlines how we collect and use information when you visit and shop on Reign and Water. As a data controller, we are required to inform you about the information we collect, why we collect it, and how we use it, as well as your rights regarding your data.
Who are we?
Reign and Water is owned and operated by Naomi Simon. While we do not have a dedicated data protection officer, all inquiries related to your personal data should be directed to the contact details provided below:
hello@reignandwater.com
What personal data do we collect?
We may collect the following personal information from you:
- Name
- Address
- Contact telephone numbers
- Payment details (such as credit/debit card numbers)
- IP address (automatically collected)
- Web browser type and version (automatically collected)
- Operating system (automatically collected)
- URLs related to your activities on our website (automatically collected)
- Cookie data, as detailed below
Why do we collect this information?
Your personal data is collected to process payments, fulfill orders, and provide you with updates on your purchases. We use your contact details to confirm your orders, provide receipts, and reach you regarding delivery details. This information is also used for administrative purposes.
What do we do with your information?
Your information is securely stored in our order processing system, which is compliant with relevant privacy frameworks. If you use a third-party payment processor (e.g., PayPal), your payment information will be protected under their privacy policy. We also work with third-party delivery services and may share your name, address, and phone number to complete the shipping process. Rest assured, we do not make automated decisions that may affect you based on your information.
Third-party Services
We may occasionally employ third-party services to assist with payment processing, delivery, marketing, or customer support. These third parties may have access to your personal information but are only authorised to use it for the services they provide on our behalf.
You may receive marketing communications if you opt in, but you can always choose to opt-out or modify your preferences.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Marketing Purposes
We may use your personal information to send you updates about products or services that might interest you, particularly if you’ve previously purchased from us. If you prefer not to receive such communications, you can easily unsubscribe using the provided link in each message or contact us directly.
Lawful Basis for Using Your Information
We rely on the following lawful bases for processing your data:
- Contractual Necessity: We need your data to process and fulfill your orders.
- Legal Compliance: We may need to use your data to meet legal or regulatory obligations.
- Legitimate Interest: We may contact you with updates about goods or services similar to those you’ve previously purchased, unless you opt out.
- Consent: If we request your data for specific purposes (e.g., marketing), we will obtain your explicit consent.
Cookie Policy
We use cookies to enhance your browsing experience and provide personalized services. By continuing to use our website, you consent to the use of cookies. The cookies we use are:
- Strictly Necessary Cookies: Essential for the website’s operation, such as login or shopping cart features.
- Performance/Analytics Cookies: Help us track website usage to improve functionality.
- Functionality Cookies: Recognize you on your return to our site to personalize your experience.
- Targeting Cookies: Collect data on your activity to deliver relevant advertising. Reign and Water's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.
You can manage your cookie preferences through your browser settings. If you choose to block all cookies, some parts of our website may not function properly.
Your Privacy Rights
Under the GDPR, you have the right to access, modify, and request the removal of your personal data. If you would like to exercise any of these rights, please contact us.
If you no longer wish to receive marketing communications from us, you can opt out at any time by contacting us directly or using the unsubscribe link in our messages.
Security
We take the security of your personal data seriously. Our website uses industry-standard encryption to protect your information. In the unlikely event of a data breach, we will take immediate action to resolve the situation and comply with relevant regulations.
How Long We Keep Your Data
We retain your data for as long as necessary to fulfill our legal and business obligations, typically for up to seven years, in line with accounting and legal requirements.
Complaints
If you have any concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or the relevant authority in your jurisdiction.
Accuracy of Information
We strive to ensure that all product descriptions, prices, and images on our website are accurate. If you encounter any discrepancies, please let us know, and we will address the issue. Should you receive an item that does not meet your expectations based on our descriptions or images, we are happy to offer a replacement or refund.
For any inquiries, requests, or concerns regarding your data or our privacy policy, please contact us hello@reignandwater.co.uk
